Letter from our Owner

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  • Karen Frankenhoff
Comments 75
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  • susan Williamson
    susan Williamson

    Horrible customer service, I have been waiting for over 30 days. sent emails with no response and tried calling number but it states mailbox is full and disconnects. At this point I would just like a refund. When I place my order there was not an alert on the webpage or I would have never placed an order.

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  • Stephanie
    Stephanie

    I placed my order back on 8/4/2020 and my money cleared the next day in my account. I have tried to call this place and have sent multiple emails. This is horrible customer service, when you can not even reply back to your customers or have a phone that people are answering or taking messages off to let them know what is going on with their orders. Specially when you take the money up front and you don’t hear from the company for months on end. Then when you look at your shipping information page. The information given there is very confusing as to what you are trying to say. As to what orders are being shipped and the which orders you are working on .

    So are you working on the orders from the last week or July or are you shipping orders from Sept? I am confused.

    Shipping Update: 9/30/20- We are shipping orders from last week of July.
    Small (4.5 oz bags) Beverage ONLY orders – We are shipping Sept.16 orders.
    5 lb. Beverage Orders ONLY – We are shipping first week of September 7 orders.

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  • Jessica GIardino
    Jessica GIardino

    I’ve been waiting the 30 days and still no shipping on my products! I left multiple emails and no response and now you can’t even call to speak with someone. This is a scam and I want my money back! Contacting the BBB today! Everyone should do the same!

  • Elizabeth Bailey
    Elizabeth Bailey

    I’m a nutrition club owner. I placed an order on August 8, 2020 for $2,565.79. 5lb boxes of everything I ordered. The money cleared my account by August 10th. If I do not hear from someone today, August 21, 2020, I will be filing a dispute with my credit card company to have my money returned to me and I promise you, I will not ever order from this company again nor will I suggest this company to other nutrition club owners.

  • Stephanie B
    Stephanie B

    Hey these are tough times, and shipping has always been longer coming from a smaller company. This is not amazon, this is not Wal-Mart. You guys have truly unique products I can’t get anywhere else and I am glad to wait on them.
    Please give us gelatin and drink mixes in zippy bags like the pudding comes in. Haha that’s my only suggestion. Please hold on and weather this difficult year

  • Brenda
    Brenda

    I placed my order July 16th and have not received my order or any notification that has been processed or shipped tried emailing but no communication, I understand the whole covid thing and that you are getting set up with new staffing and and a new location, but if you want to retain customers all we are looking for is some sort of communication you last not was dated July 21 from the owner its now September 16th and we have no new information, where is the customer service??

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  • NewCustomer
    NewCustomer

    Three days ago you were just shipping June orders! This is not a 30 business day turnaround it’s more like 60 days. I’m not sure if I can continue to do business with a company this far behind and the lack of communication. I know the products Are good but my gosh there is no excuse for a 60 day or more delay. I’ll be looking around for other places to give my business to if something doesn’t change and quick!

  • Bob
    Bob

    Hey everyone. I found the page where they are telling you updated shipping info.

    https://abundantlifefoods.com/pages/help-and-info

  • Savannah
    Savannah

    I order in July still haven’t received my order or no email stating shipping. I understand delays but not almost 3 months! I want my order or I want my money back!!!!

  • EUla mAtthews
    EUla mAtthews

    Please up date your shipping calendar it helps us understand we’re our orders stands. I would like to know where it is now. Thanks

  • Paula Szyndler
    Paula Szyndler

    Hello, I see that you are 30 days behind however it is past the 30 days and I haven’t received my order nor have I received any communication. I have called but you line goes straight to voicemail and it is FULL! Please help

  • Teresa Clark
    Teresa Clark

    I truly understand challenges in business, your letter is a month old. Please communicate what is going on.

  • Carrie Ball
    Carrie Ball

    I placed an order on July 8th and it still hasn’t arrived (8/23). Tried to reach out by email without a response. Will try now to call to find out the status of my order. Really didn’t expect this type of delay.

  • Carrie Ball
    Carrie Ball

    I placed an order on July 8th and it still hasn’t arrived (8/23). Tried to reach out by email without a response. Will try now to call to find out the status of my order. Really didn’t expect this type of delay.

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  • C. Spencer
    C. Spencer

    Ordered on June 20th. Just got an email today stating my order was being shipped and would be here Aug 26th! I expected a 30 day delay but not 2 months! I want to order more but dang I’m impatient lol

  • BIll
    BIll

    Same as everyone else been 30+ days lucky I used PayPal started a claim see if it helps ether way I will get my money back

  • Brad Terrapin
    Brad Terrapin

    My wife and I made an order on June 22nd, still haven’t received that one as of August 19th plus we have 3 more orders in. Tried calling and it goes straight to voicemail and not getting any answers on when we “might” get our orders. We along with everyone else just want some communication

  • Maria
    Maria

    I placed an order on June 25 and still have not received it.. i understand that there’s a delay in the orders but almost a 2 month wait is just ridiculous. I have been trying to get a refund for about a month now and can’t get ahold of anyone..

  • joe scheib
    joe scheib

    Appreciate Abondant Life, especially the staff.Who knew nutrition clubs would multiply so fast and increase using Abondant Life.And moving a business in a pandemic.You guys are awesome.This is just bump in the road, keep rolling!!!

  • ANDREA GATHE
    ANDREA GATHE

    It is nice to hear something from the company on the site… but not answering the phone at your business is not acceptable. I ordered in mid June. I know that right now things are crazy for all businesses, however poor customer service is unacceptable. How do I get info on a full refund?

  • Amy
    Amy

    I ordered on 7/10 and have emailed and called several times since. I understand the delay but would appreciate a response. I enjoy your products and hope to receive my order soon. I’m out of some of my favorites and am excited for this order to arrive. Stay safe and healthy.

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